Business Support

Fast, flexible and reliable support for your business. Our monthly business support packages are ideal for web, design or PR agencies, graphic designers or freelancers who use Macs as an essential part of their day to day work.

benefits

All our business support packages include a priority response service and discounts on call-out and labour fees. Most importantly, you will have peace of mind knowing that your business is in safe hands and protected from risk.

Our service

We provide an initial consultation at your office to do a full review of your Mac computers and devices. We spend time with you to understand

  • You and your team’s business needs and how you use your Apple Macs

  • Any problems or limitations you are experiencing

  • Your IT infrastructure and how this meets the future needs of the business

This consultation will cover any immediate problems that need to be resolved. Our experts can then advise on the right support package for your business to keep it running at its best and safeguarded for the future.
Book a consultation now.

Our full range of business support packages are as follows:*


bronze

Support via phone, email or remote access.

Discounted labour fee (Save 33% on PAYG rates).

Discounted call-out fee (Save 25% on PAYG rates).

Parts not included.


silver

Support via phone, email or remote access.

Active hardware monitoring.

Full annual audit of supported equipment.

No labour charges.

Discounted call-out fee (Save 25% on PAYG rates).

Parts not included.


gold

Support via phone, email or remote access.

Active hardware monitoring.

Quarterly maintenance visits.

Full annual audit of supported equipment.

No labour or call-out fees.

Parts not included.


Platinum

Support via phone, email or remote access.

Priority response on emails, phone calls and system alerts.

Active hardware monitoring.

Quarterly maintenance visits.

User Administration & Setup

No Labour or Call-out fees.

Parts not included.

 

Support via phone, email or remote access.

Guaranteed response on emails, phone calls and system alerts.

Active hardware monitoring.

Quarterly maintenance visits.

No Labour or Call-out fees.

Parts not included.

*To get the most from the service all business support packages run for a minimum of one year with an opportunity to cancel the package after this time with 30 days written notice.

SERVERS

 
tel: 0203 876 1103 or email contact@inceptionsupport.com